Last Updated: October 20, 2015
Effective Date: November 1, 2015
Nutricia North America, Inc. (“NUTRCIA”) provides this privacy
policy to describe how we collect and use the information you provide to us
through NUTRICIA-controlled websites and digital properties (each a “NUTRICIA
Property” and collectively “NUTRICIA Properties”) that link directly to this
policy. Please read this policy to understand how we will treat the personal
information that you give to us. Your use of any NUTRICIA Property constitutes
Collection of Information Through NUTRICIA Properties
Collection of Personal Information
You can visit and browse NUTRICIA Property without providing personal
information about yourself. However, your choice not to provide personal
information may impact your ability to participate in or use certain features of
a NUTRICIA Property. You may choose to voluntarily disclose personal information
about yourself. Personal information is your name, postal address, telephone
number, and e-mail address. You may provide us with personal and other
information in the following ways:
a. Sweepstakes & Contests. To participate in an online
sweepstakes, we may require you to register and provide us with personal
information and certain other information including a username and password.
through Facebook and Twitter. We will use the information you provide us for
purposes including administering the sweepstakes and purposes disclosed at the
time of registration. You should carefully review the Official Rules of any
sweepstakes or contest in which you participate. You may also choose to review
the policies of the social media platforms on which any of our sweepstakes or
contests may run, such as Facebook or Twitter, as they may contain additional
important and applicable information.
b. Promotional Emails. Through various NUTRICIA
Properties, you can request to receive promotional emails from us. We may also
ask if you want to receive such promotional emails from us during a sweepstakes
or promotion registration process or other features on a NUTRICIA Property. If
you want to receive our promotional emails, you will be asked to provide certain
personal information and areas of interest so that we can fulfill your request.
If you would like to stop receiving such promotional emails, please refer to the
opt-out provisions within the email.
c. Digital Communities. To participate in
a digital community, we may require you to register and provide us with certain
personal information and other information (e.g., photos you upload to a
NUTRICIA Property). We may use the information you provide us and information
about your activities while using digital communities for purposes that include
monitoring and operating the online community; conducting research; responding
to your requests, questions or concerns; and providing you with relevant content
and advertising. For digital communities that offer public forums, you should
exercise caution in determining what information you post and keep in mind that
any information you post is available to be viewed by the public. NUTRICIA
cannot prevent further disclosure of information from your public posts and is
not responsible in any way for such use of the information. You should carefully
contain additional important information.
When you register and use certain NUTRICIA Properties and digital communities,
you may also voluntarily provide us with non-sensitive health related
information about you. For instance, if you register to use
our personalized lifestyle programs (e.g., maternal and infant nutrition
coaching), you may elect to provide information about yourself like your age,
height, and weight, which is used to tailor and manage your personalized
program. We may use this information to provide you with
tailored content and offers for products and services. You may
also choose to provide us with information about your or your family’s medical
history, care, or conditions, which is used to tailor the service offered.
With your permission, we may use this information to provide you with
tailored product offers.
d. Purchases. When
you purchase goods or services through NUTRICIA Properties, you may provide your
billing information, credit or debit card number, and other information needed
to complete your transaction. NUTRICIA uses third parties for
billing and payment processing and your personal and billing information as well
as your credit or debit card number will be shared with these third party
service providers for billing and payment processing purposes.
e. Surveys. Through various Digital
Properties, we may request that you complete a survey or questionnaire.
We may use this information to personalize your experience and to tailor
the content and advertising we provide to you.
f. Contacting Us. If you contact us with a question or
comment, we may ask for personal information, along with your feedback, so that
we can properly address your concern.
Use and Disclosure of Personal Information
In addition to the specific purposes described in this policy, we may use
the personal information you provide us for purposes including to respond to
your inquires and requests, provide you with information on our products and
services and those of third parties that we think may be of interest to you, and
for our own business purposes. We may share personal information with our
parent, affiliates, and/or subsidiaries for the same purposes. We may also
combine this information with other data (e.g., demographic data) provided to us
by other companies.
Collection and Use of Non-Personal Information
When you visit a NUTRICIA Property certain information about your visit may be
automatically logged, including the Internet Service Provider and IP address
through which you access the Internet, the date and time you access our site or
applications, mobile device identifier, the pages you access, the Internet
address of the website, if any, from which you directly accessed our site, and
the location of device used to access a NUTRICIA Property. We use this
information to improve your experience, operate our site, for marketing and
advertising, and for other operational purposes. We may share this information
with our parent, affiliates, and/or subsidiaries for the same purposes.
When you visit NUTRICIA Properties, we may set a "cookie," “pixel,” or similar
technology on your browser or device. A cookie is a small piece of data that is
set on your Web browser that allows websites to distinguish between visitors,
analyze traffic patterns through our NUTRICIA Properties, personalize your
experience, and for advertising and other purposes.
We also use “pixels,” or transparent images, to help manage online advertising.
These pixels are provided by our ad management partners. These files enable us
or our partners to recognize a cookie on your Web browser, which in turn enables
us to learn which advertisements bring users to our website.
Digital Advertising & Choice
To provide you a more relevant and interesting experience, NUTRICIA may work
with third party companies to display ads on the NUTRICIA Properties and
pixels, or similar technologies that are placed in browsers or integrated into
applications to gather information about your visits to or use of a NUTRICIA
Property as well as your visits elsewhere on the Internet. These companies use
this information to provide you more relevant advertising known as
interest-based advertising. Some of these companies may be participants in the
Digital Advertising Alliance (“DAA”). The DAA offers a choice mechanism with
respect to certain types of data collection and use in web browsers. Visit
exercise choice with respect to participants of the DAA. In addition, some
companies participating in the DAA may also collect data from our applications
and others that you use. You can exercise choice with
respect to these companies via DAA AppChoices, which is available from the major
app marketplaces. You may also be able to use your device settings to help limit
data collection for interest-based advertising. For iOS
devices, you may be able to set “ad limit tracking.” Please click here to learn
more information . You may be able
to opt-out of interest-based ads on Android via your device settings: open your
Google Settings app > Ads > Enable “Opt-out of interest-based advertising”.
If you change computers or browsers, use multiple computers or browsers,
devices, delete your cookies, or reset your device ad-identifier, you may need
to repeat this process for each computer, device, and browser.
We use Google Analytics and other analytics providers to better understand how
visitors interact with NUTRICIA Properties so that we can improve visitors’
experience visiting NUTRICIA Properties. These services provide
non-personal information including but not limited to web pages you visit, the
date and time of visits, where visitors came from, and where visitors went when
they left this site. To learn more about these types of services and how to opt
out of data collection by Google Analytics click here.
Other Important Notes Regarding Our Privacy Practices.
Children Under Age 13
NUTRICIA Properties are for a general audience and are not intended for
use by or targeted to children under the age of 13.
We maintain physical, electronic, and procedural safeguards to help secure
Third Party Links & Features
NUTRICIA Properties may contain links to other websites, including those
of advertisers, social platforms that permit you to log into our Digital
Properties (e.g., ‘Connect with Facebook’), or e-commerce vendors. For
instance, when you purchase products or subscriptions made available from our
Digital Properties, these transactions occur through an e-commerce provider.
We may also integrate features provided by other parties
including video chatting or conference services. The providers of these features
may separately collect data. We are not responsible for the privacy
and security practices or the content of other websites, e-commerce providers,
or providers of features integrated into NUTRICIA Properties. We encourage you
to read the privacy policies provided by other websites and service vendors
before you provide personal information to them.
To opt-out of receiving promotional email messages from us, please see the
“Choice/Opt-out” section of any e-mail message or see the “Contact Us” section
below. We will process your request as soon as commercially feasible. Please
note that any request to “opt-out” may still result in us maintaining a copy of
your personal information for archival purposes.
may contact NUTRICIA in any of the ways noted below. If you are registered user
of a NUTRICIA Property, you may contact NUTRICIA in any of the following ways to
request to correct or update your personal information.
Nutricia North America - United States
P.O. Box 117
Gaithersburg, MD 20884
Phone: 301-795-2300 or 1-800-365-7354
Nutricia North America - Canada
Laval, Quebec H7V 4B4
Or send an e-mail to email@example.com